*Available upon request.

The goals for this internship were:

• Enhance the Opendoor and OSN Mentor Program for overall impact.

• Develop an implementation strategy for successful launch of Mentor Program within OSN.

• Identify potential challenges and draft solutions. 

• Analyze 3 e-Learning workshops, draft a proposal, and implement enhancements/interactive elements for each one. 

• Optimize content delivery to promote learner engagement and/or facilitating effective knowledge retention.

• Execute training plan effectively, including managing logistics, coordinating with trainers/participants, setting up events, marking attendance, and ensuring all resources are in place for a successful delivery.

Tools Used:

• Google Suite: general

• Adobe Acrobat: interactive PDFs/Forms

• Canva: general

• Figma: iconography

• Adobe Audition: record audio

• Adobe Premier Rush: edit video

•  Adobe Photoshop: edit photos

• ClipChamp (audio captions)

• Intellum: LMS

• Coassemble: Flexible SCORM authoring tool

• Playbook: core brand photography

This project was designed using the ADDIE framework from end-to-end. Each phase of my design process is included in this sample Customer Service Training such as:

• Analysis

• Design

• Develop

• Implement 

• Evaluate

Tools Used:

• AdobeXD

• Figma

• Google Suite

• Canva 

FLORAL is an ordering app for a trendy florist. This project follows the 5 stages of User Experience (UX) such as:

• Foundations of UX Design

• Empathize, Define, and Ideate

• Build Wireframes and Low-Fidelity Prototypes with Figma

• Conduct UX Research and Test Early Concepts

• Create High Fidelity Designs and Prototypes with AdobeXD

Tools Used:

• Google Suite 

• Figma

• Adobe XD